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Online Shipping & Return Policy
All our deliveries are considered curbside and customer is responsible for unloading unless special arrangements have been made.
At time of delivery please check for damages or shortages and note this information on delivery ticket.
- To make a return, call 1-800-5-RIEMER (800-574-3637) or email us at info@riemerfloors.com to obtain a return authorization number. No returns accepted without this number.
- Returns accepted up to 30 days from delivery date.
- No returns or exchanges accepted on special order items or cut order merchandise.
- 20% restocking charge on all other items.
- Customer responsible for delivery shipping charges and return shipping charges.
- Only full cartons are returnable.
- Returns accepted between 7:00 am and 4:00 pm, Monday - Friday excluding holidays.
Non-Returnable Items
Custom orders, adhesives, trims, moldings, cleaning products and clearance items.
Did We Deliver Wrong Items?
Please contact us at 1-800-5-RIEMER (800-574-3637) and leave the rest to us.
Phone248.335.3500 Toll Free: 800-5-RIEMER Address1865 Telegraph Road Bloomfield Hills, Michigan 48302 EmailInfo@RiemerFloors.com
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